R E C A S O F T
RT-15
Control Station for Service & Aftersales
Installed in the customer's kitchen, RT-15 connects equipment dealers with their installed equipment through service requests, maintenance and technical documentation.
Sealed
No exposed
cables
Stainless Steel
Built for
kitchens
IP65 / IP54
Protected
front and rear
"Customers become more satisfied after a problem has been handled exceptionally well, than if the problem had never occurred."
- Service Recovery Paradox
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Illustrative dealer branding
DEALER OFFERING
Built for kitchen equipment dealers
Dealer branding
Manage your installed kitchens, equipment and service operations under your own brand.
Service & Aftermarket
By including RT-15 as part of their kitchen deliveries, dealers maintain continuous access to their customers' installed equipment, technical documentation and service history through the Dealer Portal.
Stay connected to every kitchen you deliver
The control station provides a direct connection to the dealer's service department and helps maintain contact long after installation
Overview
Daily Operations
Routine checks
Equipment
List and floor plan
Service History
Service reports
Technical Docs
Manuals & specs
Temperature
Live monitoring
Service Request
Directly to service
KITCHEN WORKFLOW
Used Every Day
A product is only useful if people actually use it.
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RT-15 is part of the daily kitchen routine through two essential functions:
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Automatic temperature monitoring
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Daily operational and hygiene checks
Kitchen staff use the control station for their daily operations. When service or maintenance is needed, they already know where to go.
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No Logins or Passwords
RT-15 is configured for each kitchen and remains ready to use, even after power outages or restarts. No user accounts or passwords required.
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AFTER SALES
Service Request
Sent directly to the equipment dealer with
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Equipment details
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Service history
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Troubleshooting answers
The dealer’s service team is notified and can access the request through the Dealer Portal.
AUTO-REMINDERS
Scheduled Maintenance
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​​Set service intervals for individual machines
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Automatic notifications are sent to the dealer when maintenance is due
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Customer receives a copy
EQUIPMENT IDENTIFICATION
Asset ID Plate
An ID plate in steel is permanently attached to each machine, providing direct access to its equipment information, documentation and service - without login
1. Scan ID
No login needed
2. Troubleshoot
Technical docs/manuals
3. Service
Request Service
Dealer: Myhrvold-Gruppen
EQUIPMENT REGISTRATION
Equipment Database
Each dealer gets their own equipment library.​
Equipment is added to the project in seconds, with its technical specifications, O&M documentation, images and videos.
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O&M documentation prepared efficiently for new projects.
ADDED VALUE
A Stronger Tender Offering
When dealer-branded RT-15 is included in kitchen projects and service agreements, it gives equipment dealers an additional way to differentiate their offering.
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It helps dealers stay involved after installation, supporting customers with kitchen operations and maintenance throughout the equipment lifecycle.
RT-15 specifications
Permanent wall-mount
15.6" Touchscreen
304 Stainless Steel
IP65 Front
Wi-Fi / PoE
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Built-in Remote Control
Support can view and control the RT-15 screen live, helping kitchen staff directly
